← View all PERA careers

PERA

Part-time Cell Phone Program Specialist

Tempe, Arizona•Part-time
$20 hourly
Apply
About the Job
Part-Time PERA Cell Phone Program Specialist
Position Summary
The Part-Time PERA Cell Phone Program Assistant provides customer service and administrative support for the PERA Cell Phone Program. This position assists employees, retirees, and family members with Verizon and T-Mobile wireless services, including new lines, upgrades, device orders, billing inquiries, and account maintenance. The ideal candidate must be highly organized, customer-focused, and able to multitask in a fast-paced environment.
Essential Duties and Responsibilities
  • Assist customers with Verizon and T-Mobile wireless services.
  • Process new line activations, device upgrades, and device replacement requests.
  • Submit and track orders for smartphones, smartwatches, tablets, and accessories.
  • Work directly with Verizon and T-Mobile representatives to resolve customer issues and order-related concerns.
  • Follow up with customers regarding service requests, device orders, activations, and account changes.
  • Monitor vendor communications and provide timely updates to customers.
  • Answer incoming calls on the PERA Cell Phone Program rotary line.
  • Respond to customer emails and inquiries in a professional and timely manner.
  • Provide customers with current pricing, plan information, promotions, and upgrade eligibility dates.
  • Assist customers with number transfers, activations, and service changes.
  • Research and resolve customer account issues by working with wireless carriers and internal departments.
  • Document customer interactions, requests, and follow-up activities in CRM.
  • Maintain accurate customer records and account information.
    Perform other duties as assigned.
Knowledge, Skills, and Abilities
  • Strong customer service and communication skills.
  • Ability to effectively work with customers, vendors, and internal departments.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Strong organizational and follow-up skills.
  • Ability to work independently with minimal supervision.
  • Proficient in Microsoft Outlook, Word, Excel, and CRM systems.
  • Detail-oriented with excellent problem-solving skills.
  • Ability to learn Verizon and T-Mobile wireless products, services, and processes.
  • Ability to handle confidential customer information with professionalism and discretion.
Qualifications
  • High school diploma or equivalent required.
  • Previous customer service, call center, telecommunications, or administrative experience preferred.
    Experience handling customer accounts, orders, and upgrades preferred.
Work Environment
  • Fast-paced customer service environment.
  • Frequent interaction with customers through phone, email, and in-person communication.
  • Requires the ability to multitask and manage a high volume of calls, emails, and customer requests.
  • Part-time position with flexible scheduling based on business needs.
Key Success Factors
  • Delivers exceptional customer service.
  • Maintains strong relationships with customers and wireless vendors.
  • Ensures accurate and timely processing of orders and requests.
  • Effectively follows up on outstanding customer and vendor issues.
  • Supports the PERA Cell Phone Program's commitment to providing quality service to SRP employees, retirees, and their families.

Please Note: Successful candidate will need to pass a background check prior to being on-boarded.

Apply